faq

Get answers to your Call tracking questions.

If you have a question about The Call Portal call tracking that we haven't answered below, please feel free to contact us.

  • What is call tracking?
    By utilizing The Call Portal, you assign a unique phone number to each of your advertising campaigns and track in real time the efficacy of all your campaigns.
  • How does The Call Portal work?
    We instantly obtain a tracking phone number that forwards to your main phone number. Your customers dial the new tracking number, we forward the call, and you answer your main phone like you usually do. The Call Portal gathers statistics, and you can check them online in real-time. The Call Portal does not require any special training, equipment, or up-front investment.
  • Who needs call tracking?
    Any business that utilizes online and offline advertising as a means to acquire phone call based sales leads should use phone call tracking. In verticals such as Dentistry, Law, Mortgage and Insurance, call tracking is absolutely essential because advertiser competition has driven up clicks costs to a point where the bid for each keyword needs to be justified. The only way to make a rational decision on the value of a click (web visitor) is by knowing beforehand the expectation of a conversion.
  • Why is call tracking so important?
    The answer to this question lies in the successful business person's axiom of "Doing more of what is right and doing less of what is wrong." If you knew which of your actions lead to success wouldn't you want to do more of the same? Call tracking identifies the strengths and weaknesses of your online campaigns in a complete and holistic manner.
  • How long does it take to get a phone number?
    Phone numbers are available and ready for immediate use.
  • Do you have toll-free numbers available?
    Yes! 888, 877, and 866 toll-free numbers are instantly available.
  • How many phone numbers can I have in one account?
    With The Call Portal, you can track as many numbers as your business needs. Extra phone numbers are available for a small fee each month.
  • What do I need to look out for in selecting a good call tracking vendor?
    Almost all call tracking providers utilize a Tier-1 carrier to carry the voice calls over the network. So the quality of the calls is the same from one vendor to another. A good User Interface which delivers actionable information in a clear, concise manner is very important. Make sure it can leave voice messages and send text messages with recording url for missed calls.
  • If I have multiple clients, can I create a separate login for each client?
    Clients on the Agency plans can create separate accounts for each company they manage. This allows a firm that manages marketing for many clients to offer separate, private logins for each client.
  • How many destination phone numbers can I have in my account?
    You can have as many destination phone numbers as you'd like. If you choose, each tracking phone number can be routed to a different destination number.